PAF’s Co-Pay Relief Operational Side By Side Comparison
Overarching Objectives for CPR Program Enhancements:
- Adapt the program to a widely accepted, highly efficient operational model
- Leverage state of the art technology solutions to deliver a high degree of automation and efficiency to the program users
- Maintain relevant best practices currently employed by PAF CPR staff to insure the continuation of patient-centric, high quality customer service
| Current Model (through 7/31/11) | New Model (effective 8/1/11) |
|---|---|
|
CPR annual contributions were divided equally among a twelve month period and then released into the donor selected silo |
Annual donations released in total into the donor selected silo immediately upon receipt |
|
CPR only accepted a limited number of applications each month by disease silo |
CPR will accept all qualified new and renewal applications on a first come first serve basis with no limit imposed on the number of approvals issued |
|
CPR offered three points of entry into the program: Phone, Patient and Provider Portal |
CPR now offers four points of entry, adding a secured, web-based application portal designed specifically for Pharmacies |
|
CPR offered only mail or fax options for all document submissions |
CPR will now leverage state-of-art technology solutions to deliver a high degree of automation efficiency to program users including: |
| Signatures had to be collected from the patient and provider and returned via mail or fax | Electronic signature capability will be integrated into the online application process at all points where a signature is now required |
| All supporting documentation, including expenditure submissions, had to be sent via mail or fax. | Document import capabilities will be integrated into the online application process including the capability for a user to upload documents directly or auto import faxed documents |
| Not currently offered as a program feature | Bar code recognition for faxed documents will be available for those users who do not have electronic documents available |
| Not currently offered as a program feature | System will automatically attach documents to an application when uploaded or faxed using the system generated fax coversheet that includes the users unique bar code |
| Did not offer a dedicated pharmacy portal, however the patient and provider portal were available 24 hours a day | All three web-based portals are available 24 hours a day, including the new pharmacy portal |
| All eligible expenditures were processed on a first come first serve basis with guaranteed patient awards, expenditures submitted by mail or fax only. | All eligible expenditures are processed on a first come first serve basis, based on available funding, and may be submitted electronically |
Patient Advocate Foundation’s Co-Pay Relief program was the top-ranked co-pay program by providers in 2009 for customer service and ease of program use1 and the second ranked co-pay program in 20102.
1MattsonJack DaVinci, “Oncology Market Access,” 2009
2Kantar Health, “Oncology Market Access,” 2010
